Delivery Costs & Delivery Times *IN ORDER TO RECEIVE GOODS NEXT WORKING DAY YOUR ORDER NEEDS TO PLACED BY 2pm THE PREVIOUS WORKING DAY.

1st CLASS RECORDED DELIVERY (Our Standard Service)
Postage is charged on all orders, regardless of weight, at 3.49exc. (£4.10inc.) This is a 1st Class Recorded delivery service in the UK and provides parcel tracking and will likely arrive next day but is not a guaranteed next day service. As this delivery method is traceable if no-one is able to receive the delivery it can be collected from the local main post office with proof of ID/address.

SPECIAL DELIVERY (Guaranteed Delivery By 1pm Lunch Time The Following Day*)
If you require a guaranteed next day service in the UK please select the Special Delivery option from the postage menu on the left, which will be charged at a total rate of £6.55inc, (an additional £2.45inc. on top of our default option). Delivery on a Saturday is not guaranteed. As this delivery method is traceable if no-one is able to receive the delivery it can be collected from the local main post office with proof of ID/address.

DISCOUNT DELIVERY ON A SINGLE SMALL ITEM
If you only order 1 item and it weighs less than 500g we will refund part of the postage charge. Charge will be £4.10inc for special (saving £2.45inc) and £2.05inc for recorded (saving 50%)

RETURNED POSTAGE COSTS
We only refund your return postage costs if the item we sent you was faulty as soon as it arrived (DOA) or we sent you the wrong item (including incorrect specification).

VAT ON POSTAGE
While Royal Mail is none VATable at source we have been informed by the Inland Revenue that we are providing a delivery service, Jiffy Bags & packing etc. and we need to show VAT added.
 

Error & Omissions Every effort is taken to make sure prices and specifications are correct at time of advertising but sometimes errors or omissions can occur or a supplier can change a specification without notice.

ITEM OUT OF STOCK WHEN IT SAID IT WAS IN STOCK
Our online system is one of the best and automatically updates stock levels as items are sold so if it says it's in stock 99% of the time it will be. However in the unlikely event that something has gone wrong we will reverse your order immediately and notify you via e-mail or via pay pal as to what has happened. 

INCORRECT SPECIFICATION
If you are not happy that a product met the advertised specifications we will honour a refund if the product can be returned in saleable condition. 

INCORRECT ADVERTISED PRICE
If we find an incorrectly advertised price, that could not be economical be sustained, before your transaction completed (before invoice production) we reserve the right to alter the price immediately and inform you that your order has been cancelled and to re-order. If we have already processed you transaction (produced an invoice) we will honour the incorrect price as long as it was a mistake on our part and not a fraudulent transaction by an external body.

INCORRECT CHARGING
If you think you have been charged the wrong amount please CONTACT KUMKIE as soon as possible so we can investigate. On the rare occasion this may happen and go un-noticed any transaction discrepancies will be picked up during account reconciliation up to 3 months later and we reserve the right to adjust billing for incomplete or over payments. All goods remain the property of Kumkie Ltd until paid in full at the advertised price.
 

Limited Liability Kumkie Ltd does not offer any compensation, beyond the value of the items or delivery you purchased, to you or any third party for real, incedental or consequential damages or loss.
 

7 Days Returns Policy Under new distance selling regulations you may now return any un-used un-opened goods within 7 days of receiving them for a refund. As we cannot recover our postage costs, your refund will be minus our delivery costs. All goods must be returned in the same condition they were sent in. If we can no longer sell them as "new" the refund may be refused or a restocking fee be charged for loss of value.
 

Returning Faulty Goods If you believe you have a faulty item please CONTACT KUMKIE first as sometimes problems can be resolved without returning the item.

DEAD ON ARRIVAL
If an item is found to be faulty within 7 days of delivery we will accept the item as DOA and replace it with a new one at no extra cost including refunding any postage costs you incur (up to the value of the orders postage).

DAMAGED IN TRANSIT
If the delivery man tried to deliver an obviously damaged or opened package please refuse to sign for it and CONTACT KUMKIE. If you have already accepted the parcel and found the items to be damaged you must CONTACT KUMKIE the same day so we can make a claim for damages.

FAULTY 12 MONTHS
After 7 days if you have an item that becomes faulty while under warranty we will take it back for replacement or repair, however if the box included a UK manufacturers warranty card we would strongly suggest returning the item direct to the manufacturer for repair or replacement. This is normal for expensive electrical items and if you do it direct it is faster than returning the item to us and then us forwarding it the manufacturer. Electrical items are covered by this store and the manufacturer for a period of at least 12 months. 

FAULTY AFTER 12 MONTHS
Some manufacturers may extend the normal 12 month with their own warranty of two years or more. Claims after the initial 12 month preiod can only be dealt with directly by the manufacturer who offers the extended guarantee.

FAULTS DUE TO DAMAGED
We are unable to accept returned items which show signs of having been dropped, mishandled, misused or through natural wear and tear. If you require the item back we may have to make a postage charge. Any uncollected items would be disposed of after 3 months.
 

Security Here at Kumkie we take security seriously. We use all the latest software and technology to make sure no unauthorized persons can access your order details or abuse your credit card. We also only ship good to confirmed addresses to reduce fraud. If you require items to go to another address please record this address with your credit card company or with Pay Pal 24hrs before ordering otherwise we may have to reject your order as we are not covered for any charge backs.
 

Privacy To our knowledge we will not pass on your details to any other party. To our knowledge our credit card processing agent Pay Pal will not pass on your details to another party.
 

Spam We do not like unsolicited mail either. Kumkie has a policy of only sending out seasonal adverts (so around 4 per year) to its customers. If you are not happy with this please use the CONTACT KUMKIE form and request removal from mailings or if you are placing your first order specify it in the additional information box when paying.